Refund Policy

Last updated: July 29, 2026

This policy applies to subscriptions and one-time credit packs purchased from Sprite Sheet Maker. It is adapted to the computational costs incurred when AI generation credits are used.

1. Three-day request window

Submit a refund request within three days of the purchase date. Requests received after this period are normally ineligible because payment, storage, and AI processing costs may already have been incurred.

2. Eligibility review

A request submitted within three days is reviewed against the purchase and account activity. Eligibility requires:

• A valid purchase made through the account requesting the refund.
• The Stripe order, invoice, or payment confirmation details.
• A reason for the request and enough information to identify the affected purchase.
• No substantial consumption of the credits or computational resources included in the purchase.

Significant credit use may reduce or eliminate refund eligibility because generation-provider costs are incurred when jobs run.

3. How to request a refund

1. Email support@spritesheet-maker.com within three days of purchase with the subject “Refund Request”.
2. Include the account email address and Stripe order, invoice, or payment identifier.
3. Describe the reason for the request and any relevant generation IDs.

4. Subscriptions, cancellations, and downgrades

Cancelling or downgrading does not automatically refund the unused portion of the current billing period. Approved refund requests are reviewed and processed manually in accordance with our Refund Policy and applicable law.

• You may cancel automatic renewal at any time. Access and paid benefits continue through the end of the current billing period.
• Cancellation does not automatically refund the current billing period.
• Downgrades take effect at the next renewal date and do not create a prorated refund or account credit.
• Unused time in a partially completed subscription period is not refunded on a prorated basis.
• An upgrade may create a prorated charge for the remaining period. Stripe displays that amount before confirmation.

5. Failed generations

When the service records a generation failure, reserved generation credits are returned automatically to the account. A returned generation credit is an account-balance correction and does not create a cash refund. Contact support with the generation ID if the automatic credit return does not appear.

6. Exclusions

Refunds are not issued for complimentary, welcome, daily check-in, promotional, or previously refunded credits; fraudulent payments; chargeback abuse; transfers between accounts; or accounts with unresolved policy violations. A refund may also be denied when most of the purchased credits or included resources have already been consumed.

7. Processing

We normally review a complete request within three to five business days. Approved refunds are sent only to the original payment method. Stripe and the issuing bank may require additional time before the credit appears. We will send the result to the email address associated with the request.

8. Statutory rights

This policy does not limit refund, cancellation, or consumer rights that cannot be excluded under applicable law.

9. Contact

Refund and billing support: support@spritesheet-maker.com.